FAQ

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Q. I see that FBM is located on the East Coast. Can you service my facility if I am located in another area of the country?

A. Yes, FBM ships machinery across the United States. FBM has shipped to Alaska and Hawaii as well as Canada, Mexico and South America.

Q. I own a restaurant that wants to start baking its own pastry and bread. Can FBM help me?

A. Yes, FBM  has  baking machines for the smaller capacity restaurant as well as smaller sizes to fit a tight kitchen.

Q. I am interested in starting my own bakery but the process of getting started is a bit overwhelming at times. Can FBM help?

A. Yes, FBM will be with you right from the start. We can speak with your architect and design a kitchen layout for you, as well as assemble, install and start up your machinery.

Q. I had a bad experience with the previous company I purchased baking equipment from. They basically forgot about me and were not there for me when my machinery needed repair work. Can I count on FBM?

A. Yes. At FBM, we want to be partners for life. We stake our 30 year reputation on excellence in customer service. FBM technicians are on call 24/7 to answer all your service needs. FBM also works with dozens of authorized service companies nationwide to assist us in providing our customers with prompt and efficient service.

Q. Does FBM actually deal directly with the manufacturers?

A. Yes. There is NO middleman. FBM imports directly from the manufacturers and we share a close working relationship with all of our vendors. We communicate frequently to monitor all improvements and revisions on all machinery.